RMC Management Blog

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Fonts

Greg Umbers - RMC Consultant

Greg Umbers

Knowing which fonts to use for any written material that will be displayed in print, on a monitor, or on both, are critical for both legibility and readability.

A font is a collection of numbers, symbols, and characters. A font describes a certain typeface, along with other qualities, such as size, spacing, and pitch (a measurement of the number of characters that fit in a horizontal inch). Pitch is generally used to measure monospaced fonts.

There are currently over 100,000 digital fonts out there, and the collection is growing all the time! Read the rest of this entry »

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Filed under: Management Training

Cutting Edge Customer Service

Greg Umbers - RMC Consultant

Greg Umbers

Dealing appropriately with unhappy customers is very important and requires a consistent method of conflict resolution.

You should attempt to control and diffuse the situation by behaving professionally and by staying calm. It is important to show the customer that you understand their emotional state and the situation. Apply empathy and active listening.

Make the transition from dealing with emotions to dealing with the actual problem. Get and give information, suggest possibilities, be helpful, and offer choices.
Read the rest of this entry »

Filed under: Management Training

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Jeanette Richardson - Managing Director

Jeanette Richardson - Managing Director